Meet Our Customer Support Specialist: Sam

At Zyntra, we’re dedicated to making your experience as smooth and stress-free as possible. Our friendly Customer Support Specialist, Sam, is here to help with anything you need — whether it’s questions about our hydrocolloid rolls, guidance on using them, or assistance with returns and exchanges.

With years of customer care experience and a passion for skincare, Sam goes the extra mile to ensure every Zyntra customer is fully satisfied. You can trust you’re in good hands.

Need help? Reach out to Sam anytime — we’re here to make sure your journey is organized, effortless, and unforgettable.

Shipping Policy

Last updated: July 30, 2025

Thank you for shopping at Pacsy. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Times

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During peak seasons or promotional sales, processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

We offer multiple shipping options at checkout. Shipping costs are calculated based on your location, the shipping method selected, and the weight of your order.

Estimated delivery times:

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–5 business days

  • International Shipping: 7–21 business days (varies by country)

Note: Delivery times are estimates and may be affected by carrier delays, customs processing, or other factors beyond our control.

3. Shipping Locations

We ship to most locations worldwide. Some products may have shipping restrictions due to local regulations. If we cannot ship to your location, we will contact you and issue a full refund.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and link. Tracking information may take up to 24–48 hours to update after the order has shipped.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer. We are not responsible for delays caused by customs.

6. Incorrect Addresses & Failed Deliveries

  • Please ensure your shipping address is correct before completing your order.

  • Orders returned to us due to incorrect addresses or failed delivery attempts may incur additional shipping charges to be resent.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact support@pacsy.com within 7 days of delivery (or expected delivery).

  2. Include your order number, a description of the issue, and photos if applicable.
    We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

8. Contact Us

For any questions about shipping or delivery, contact us at:

Pacsy Co
Email: support@pacsy.com