Privacy Policy

Last updated: July 30, 2025

Pacsy (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Pacsy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described below.

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1. Personal Information We Collect or Process

When we say “personal information,” we mean any information that identifies or could reasonably be linked to you as an individual. Personal information does not include aggregated or anonymized data that cannot be reasonably linked back to you.

We may collect or process the following categories of personal information, depending on how you interact with our Services, your location, and applicable laws:

• Contact Details – Name, billing address, shipping address, phone number, email address.

• Financial Information – Credit card, debit card, and other payment method details; payment confirmation; transaction history.

• Account Information – Username, password, security questions, preferences, and saved settings (if you create an account).

• Transaction Information – Products viewed, added to cart, purchased, returned, or exchanged; order history; related communications.

• Communications with Us – Emails, messages, or calls sent to our support team, including inquiries, feedback, or complaints.

• Device & Technical Data – IP address, browser type, operating system, device identifiers, referring URLs, and browsing behavior.

• Location Information – Approximate geographic location derived from your IP address or device settings.

• Marketing Preferences – Choices about whether and how you wish to receive promotional communications from us.

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2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from You when you place an order, create an account, sign up for our newsletter, contact us, or complete forms on our website.

• Automatically through cookies, pixels, and tracking technologies when you browse or use our website.

• From Third Parties such as payment processors, advertising networks, analytics providers, and social media platforms you interact with.

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3. How We Use Your Personal Information

We use your personal information for purposes including:

• Order Fulfillment – Processing and shipping your purchases, providing order confirmations, and handling returns.

• Customer Support – Responding to your questions, resolving issues, and managing warranty claims.

• Marketing & Promotions – Sending newsletters, promotions, or special offers (with your consent, where required by law).

• Personalization – Tailoring product recommendations, website content, and advertisements to your preferences.

• Analytics & Improvement – Understanding how customers use our website to improve our services and offerings.

• Fraud Prevention & Security – Detecting and preventing fraudulent or unauthorized transactions.

• Legal Compliance – Meeting legal and regulatory requirements.

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4. Sharing Your Personal Information

We do not sell your personal information. We may share it with:

• Service Providers – Shopify, payment processors, shipping carriers, IT providers, and marketing platforms, but only to the extent necessary to provide the Services.

• Business Transfers – In the event of a merger, acquisition, or sale of assets.

• Legal Obligations – When required to comply with applicable law, legal process, or governmental requests.

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5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and shopping cart.

• Measure site traffic and performance.

• Deliver targeted advertisements.

You can control or disable cookies through your browser settings, but certain features may not function properly without them.

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6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

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7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.

• Request a copy of the personal information we hold about you.

• Withdraw consent for marketing communications.

• Restrict or object to certain data processing activities.

To exercise your rights, contact us at support@pacsy.com.

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8. Data Security

We use industry-standard safeguards to protect your personal information from unauthorized access, use, or disclosure. While we take reasonable measures, no transmission over the internet is completely secure.

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9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

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11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Pacsy Co
Email: support@pacsy.com
[City, State, ZIP]
United States